Safety & Trust

We want every member of Scintiflama to feel safe using the Service and meeting new people. While no platform can guarantee safety, we're committed to building tools, guidelines, and support that help you make informed decisions and give you control over your experience.

Whether it's your first match or your fiftieth, these habits can help keep you safe:

• Meet in public places, especially for the first few dates.
• Tell a friend or family member where you're going, who you're meeting, and when you expect to be back.
• Video chat before meeting in person to help confirm the person is who they say they are.
• Trust your instincts — if something feels off, it's okay to end a conversation or a date early.
• Don't share financial information, passwords, or send money to someone you've met through the Service, no matter the reason they give.

If someone makes you uncomfortable or violates our Community Guidelines, you can report and block them directly from their profile or a conversation within the app. Blocking immediately prevents further contact, and reports are reviewed by our team.

We're actively working on profile verification features to help reduce fake profiles and impersonation. In the meantime, use the safety tips above — like video chatting before meeting — to help confirm you're talking to a real, honest person.

We expect every member of our community to:

• Treat others with respect, both in conversation and in person
• Be honest in their profile, photos, and interactions
• Never harass, threaten, or pressure another user
• Never create fake profiles or misrepresent who they are

Violating these guidelines can result in warnings, suspension, or permanent removal from the Service.

When you submit a report, our team reviews the details you provide, along with relevant account activity, to determine what action is appropriate. Depending on the severity, this can range from a warning to permanent account termination. We aim to keep the reporting process straightforward and to take reports seriously.

If you or someone else is in immediate danger, please contact your local emergency services right away. Scintiflama is not a substitute for emergency assistance and cannot respond in real time to safety emergencies.

If you have a safety concern or want to report an issue outside the app, reach us at safety@conceptualizedtwinflames.com.